What’s the best way to burn Stump and Co candles?
Our recommended burn time of 2-3 hours or until all wax has melted. Be sure to trim the wick to 4mm before each lighting to prevent wick curling. Always allow the melt pool to reach the edges of the tin before extinguishing. This will allow the candle to burn evenly and prevent “tunneling.” Never leave a candle unattended or in reach of children, pets or a draft. Allow the tin to cool completely before handling.
If a wick becomes too short to light, carve away enough wax to expose the fresh wick, then trim 1/4 inch off the top of the candle and burn the candle to reform its appearance.
If wick moves off centre, use a butter knife to gently push it back to center. If there is a draft, rotating the candle can help.
If soot builds up inside container, clean with a paper towel & lighter fluid or Windex. Wipe over the cleaned area with water dampened paper towel afterward. Allow the container to dry thoroughly before relighting. Baby wipes work as well!
Clean soiled or scratched candles with old nylons or use a touch of salad oil on a soft cloth.
Remove wax from holders by running very hot water over them.
To remove wax from washable fabrics, scrape off excess wax and run boiling water through the material.
Never leave a burning candle unattended!
Keep burning candles away from children and pets.
Do not place near flammable objects such as curtains, walls, etc.
Place on a protected, heat resistant, level surface.
Keep candle free of wick trimmings, matches, or other foreign matter that could be a fire hazard.
Avoid burning in draughty areas.
Avoid walking with or moving lit candles.
Keep wick trimmed to 1/4 inch at all times to avoid carbon build up on the wick (mushrooming), dark smoking, and soot in the air and on walls or furniture.
Allow candle to cool before trimming wick or relighting.
Is Stump & Co. an Australian company?
Yes, Stump & Co. is proudly Australian owned & operated from Brisbane, Queensland.
What is the best way to ask questions and speak with Customer Service?
You can get in touch with us via email@example.com or via Facebook/Instagram direct message (@stumpandco).
How do I know you have received my order?
After you have placed your order and your payment has been confirmed, you should receive a confirmation email to the email address you supplied with your order (keep an eye on your junk folder, just in case). If for some reason you did not receive this email, please get in touch via firstname.lastname@example.org
What do I do if I ordered the wrong item? Can I cancel my order after I have received confirmation?
It is best to get in touch with us right away via email. We will do our best to rectify the situation in what ever way we can.
Can I change my delivery address after I have ordered?
If you need to, please get in touch via email as soon as possible. If the order has not been dispatched, we will do our best to change your delivery address.
How can I track my order?
Once your order has shipped, you will receive an email with tracking information. If for some reason you did not receive this information, let us know at email@example.com and we will send it over.
Do you offer bulk discounts for my wedding/event/corporate gift?
Yes, if you would like to order a minimum of 24 pieces of one style/scent. Please email firstname.lastname@example.org for information on bulk orders.
Do you ship internationally?
Currently we do not ship internationally.